GROHE Reviews

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Products purchased on Grohe.us come with a Limited Lifetime Warranty. This warranty covers any part or finish that proves to be defective in material and/or workmanship under normal installation, use, and service. However, it does not cover normal "wear and tear". The warranty is provided on all mechanical parts to be free from manufacturing defects in materials and workmanship under normal use for as long as the original purchaser owns their home. Electronic faucets, valves, and controls are warranted to be free from manufacturing defects in material and workmanship under normal use for five (5) years from the date of purchase by or for the original consumer owner. A Limited Lifetime Warranty is also provided on all Grohe product finishes to the original purchaser against manufacturing defects in materials and workmanship. For products installed in a commercial application, Grohe warrants its products to be free from manufacturing defects in materials and workmanship under normal commercial use for a period of five (5) years from the date of purchase by or for the original consumer owner. Wall carrier products installed in a commercial application are warranted to be free from manufacturing defects for a period of ten (10) years from the date of acquisition by the original owner. Please note that products used outside will be protected by a one-year warranty only. The warranty is limited solely to the above and any warranties implied by state law will apply only for the applicable warranty period specified. Grohe will not be liable for any loss, damage, expense, or incidental or consequential damages of any kind, whether based on warranty, contract, or negligence, and arising in connection with the sale, use, or repair of the product. Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply. It is critical to protect products from frost by removing them during the winter months. Products used outside will be protected by a one-year warranty only. Warranties do not cover normal "wear and tear".

Grohe.us is a leading global brand dedicated to providing innovative water products for complete bathroom solutions and kitchen fittings. Their range of products includes kitchen and bathroom faucets, sinks, tubs, showers, and accessories. They have various collections for both the bathroom and kitchen, including modern and contemporary styles. Some of their featured collections include the Blue Chilled & Sparkling which provides great tasting chilled, filtered and sparkling water fresh from your kitchen faucet. The Sense & Sense Guard Water Security system offers intelligent & complete water security for your home, 24/7. The SmartControl Shower is intelligently designed and intuitively controlled for a perfect shower experience. Grohe also emphasizes sustainability with their Grohe Goes Zero initiative and has developed a line of smart water-saving technologies. They also offer a product called Grohe Sense Guard that tracks water consumption and detects micro leaks. They also offer special promotions for military servicemembers.

Grohe.us has a return policy that applies to consumers who have purchased an item on their website. They accept returns for merchandise up to 30 days after the date of purchase. To initiate the return process, a form needs to be filled out on their website. All sales on clearance items are final and are nonexchangeable and nonrefundable. Damaged or missing items must be reported within 30 days of receiving the product to ensure proper credit.

Order cancellations are allowed for any reason, and a full refund is provided if the order is not preparing to ship or has already shipped. Once an item is processed, the terms of the return policy apply. All authorized refunds are processed within 7-10 business days.

Original shipping fees are non-refundable. A flat shipping rate of $4.99 per order to return the product to their distribution center from contiguous and non-contiguous USA will be deducted from the total of the refund amount. An additional fee of $20 per order will be deducted from the refund amount for returns shipped from Alaska and Hawaii.

For authorized returns of large items, additional freight fees will be deducted from the refund amount. For bathtub, shower wall & door returns, a freight fee of $100 per item will be deducted from the refund amount. For Alaska and Hawaii, a freight fee of $150 per item will be deducted. For toilet returns, a freight fee of $40 per item will be deducted from the refund amount. For Alaska and Hawaii, a freight fee of $65 per item will be deducted. If the product arrives damaged or was shipped in error, a full refund including original shipping fees will be issued.

To subscribe to GROHE Blue filters, visit the GROHE website and look for the 'Subscribe Now' option. This will initiate the subscription process. Once subscribed, GROHE will start sending emails regarding the subscription. For the GROHE Blue water systems, GROHE offers specialized filtration models like the activated Carbon filter, the Magnesium + Zinc filter, and the UltraSafe filter. These filters can be chosen based on drinking preferences and local conditions. The GROHE Blue Activated Carbon filter is designed for areas where water hardness is below 9° dKH. It has a capacity of up to 3,000 liters and removes all unwanted substances and impurities. The filter fits easily under the sink, and the faucet still offers all the usual functions of a standard kitchen faucet. The faucets are available in different designs and shapes. The subscription ensures a regular supply of these filters, ensuring fresh and great-tasting water straight from the tap.